EY GDS - Business Change Country Support Lead in All, Philippines

Title: GDS - Business Change Country Support Lead

Location: PH-All-Taguig City

Job Number: TAG0003C

Support Services help our business run efficiently and effectively. They include Finance, Information Technology, Human Resources, Administrative Support, Marketing, Knowledge and Business Development.

Whichever support service you join, you’ll play an essential role in delivering our strategy of change around our global organization. This means dealing with different cultures and people from different backgrounds every day, which will give you continually fresh challenges and rewarding work.

Job Summary

The Business Change Country Support Lead will support the delivery of projects within the Skype for Business program to aid the adoption of new Skype services in countries by being accountable for the control and escalation of business change management related issues as well as developing and delivering business change artifacts. They will work within a matrix management structure, having reporting responsibilities to the Business Change Lead as well as the Project Managers.


Your key responsibilities

  • Establish and maintain strong business relationships with key stakeholders within IT Services and various countries to ensure program and business alignment

  • Work with the Project Manager to ensure the development and delivery of the project’s business change, training and communications plans promote the acceptance and usage of the services introduced in countries

  • Develop and maintain appropriate Business Change artefacts to support the delivery of a deployment/enablement

  • Work closely with the internal communications teams (global and local) to develop and manage the delivery of communications and learning for the new service specific to country requirements

  • Provide support and guidance on best practice communications and business change impacts to Project Managers to ensure successful delivery of projects to end users

  • Identify business change impacts arising from introduction of new service and account for these in the project change plan

Skills and attributes for success

  • Knowledge, understanding and experience of business change management approach and methodology

  • Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications

  • Ability to work credibly with senior stakeholders

  • Ability to work with people in a variety of countries and time zones

  • Excellent people management skills

  • Strong collaborator who values teaming

  • Self-driven and ability to work independently without detailed oversight

To qualify for the role you must have

  • Bachelor’s degree in Computer Science/Engineering

  • At least 5 years of relevant experience, mainly in business analysis or business change management

  • Strong background in project management and stakeholder management

What working at EY offers

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.