EY GDS - Business Change Country Support Lead in All, Philippines
Title: GDS - Business Change Country Support Lead
Location: PH-All-Taguig City
Job Number: TAG0003C
Support Services help our business run efficiently and effectively. They include Finance, Information Technology, Human Resources, Administrative Support, Marketing, Knowledge and Business Development.
Whichever support service you join, you’ll play an essential role in delivering our strategy of change around our global organization. This means dealing with different cultures and people from different backgrounds every day, which will give you continually fresh challenges and rewarding work.
The Business Change Country Support Lead will support the delivery of projects within the Skype for Business program to aid the adoption of new Skype services in countries by being accountable for the control and escalation of business change management related issues as well as developing and delivering business change artifacts. They will work within a matrix management structure, having reporting responsibilities to the Business Change Lead as well as the Project Managers.
Your key responsibilities
Establish and maintain strong business relationships with key stakeholders within IT Services and various countries to ensure program and business alignment
Work with the Project Manager to ensure the development and delivery of the project’s business change, training and communications plans promote the acceptance and usage of the services introduced in countries
Develop and maintain appropriate Business Change artefacts to support the delivery of a deployment/enablement
Work closely with the internal communications teams (global and local) to develop and manage the delivery of communications and learning for the new service specific to country requirements
Provide support and guidance on best practice communications and business change impacts to Project Managers to ensure successful delivery of projects to end users
Identify business change impacts arising from introduction of new service and account for these in the project change plan
Skills and attributes for success
Knowledge, understanding and experience of business change management approach and methodology
Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
Ability to work credibly with senior stakeholders
Ability to work with people in a variety of countries and time zones
Excellent people management skills
Strong collaborator who values teaming
Self-driven and ability to work independently without detailed oversight
To qualify for the role you must have
Bachelor’s degree in Computer Science/Engineering
At least 5 years of relevant experience, mainly in business analysis or business change management
Strong background in project management and stakeholder management
What working at EY offers
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.