EY GDS - Shared Service Senior Associate - Recruitment in All, Philippines
Title: GDS - Shared Service Senior Associate - Recruitment
Location: PH-All-Taguig City
Job Number: TAG00046
The Shared Service Senior Associate is responsible for completing assigned HR functional transaction or work activities of Recruitment in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives. This role may provide service delivery in respect of specific or combined HR functions (recruitment support, onboarding support, people data administration, learning administration and performance management).
The Senior Associate develops and maintains an advanced understanding and knowledge of the GDS procedures and approach for assigned area(s). He/she may assist or fill in during the absence of the Supervisor.
Your key responsibilities
Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
Develops and maintains an advanced understanding and knowledge of GDS procedures and approach for their assigned area(s)
Processes and/or reviews more complex transactions; performs duties and responsibilities with limited supervision
Ensures all new process updates are incorporated while processing transactions
Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
Skills and attributes for success
Strong communication, interpersonal skills and customer orientation; works effectively with others
Anticipates customers’ needs and proactively identifies and resolves issues that impact the delivery of quality service
Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities
Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus
To qualify for the role you must have
Bachelor’s degree or above from a commercial, business or HR related discipline
2-4 years of relevant work experience in HR specifically in Recruitment \
Working experience in Human Resources, Shared Services Centre operations and/or BPO operations
Good command of spoken and written English
What working at EY offers
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.