EY GDS - Shared Service Senior Associate - Recruitment in All, Philippines

Title: GDS - Shared Service Senior Associate - Recruitment

Location: PH-All-Taguig City

Job Number: TAG00046

Job Summary

The Shared Service Senior Associate is responsible for completing assigned HR functional transaction or work activities of Recruitment in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives. This role may provide service delivery in respect of specific or combined HR functions (recruitment support, onboarding support, people data administration, learning administration and performance management).

The Senior Associate develops and maintains an advanced understanding and knowledge of the GDS procedures and approach for assigned area(s). He/she may assist or fill in during the absence of the Supervisor.


Your key responsibilities

  • Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures

  • Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed

  • Develops and maintains an advanced understanding and knowledge of GDS procedures and approach for their assigned area(s)

  • Processes and/or reviews more complex transactions; performs duties and responsibilities with limited supervision

  • Ensures all new process updates are incorporated while processing transactions

  • Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines

  • Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor

Skills and attributes for success

  • Strong communication, interpersonal skills and customer orientation; works effectively with others

  • Anticipates customers’ needs and proactively identifies and resolves issues that impact the delivery of quality service

  • Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job

  • Good organization, analytical and problem solving skills; able to exercise judgment in day to day work activities

  • Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions

  • Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

  • Working knowledge of firm standard technology such as Lotus Notes, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus

To qualify for the role you must have

  • Bachelor’s degree or above from a commercial, business or HR related discipline

  • 2-4 years of relevant work experience in HR specifically in Recruitment \

  • Working experience in Human Resources, Shared Services Centre operations and/or BPO operations

  • Good command of spoken and written English

What working at EY offers

  • Support, coaching and feedback from some of the most engaging colleagues around

  • Opportunities to develop new skills and progress your career

  • The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.