UnitedHealth Group Customer Service Supervisor - Cebu City, Cebu in Apas Cebu City, Philippines
Welcome to one of the toughest and most fulfilling ways to help people, including yourself.
We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement.
Join us and start doing your life's best work.(sm) Primary Responsibilities: Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT Coordinates work activities with other supervisors, managers, departments, etc. Identifies and resolves operational problems using defined processes, expertise and judgment Provides coaching and feedback to team members, including formal corrective action Conducts annual performance reviews for team members Provides expertise and customer service support to members, customers Required Qualifications: 5+ years of customer service experience in a call center/BPO setting analyzing and solving customer problems 1+ years of experience as a supervisor People management experience Prior stable work experience Has good knowledge and skills in MS Excel and MS PowerPoint Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications Ability to navigate a computer while on the phone Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product Ability to remain focused and productive each day though tasks may be repetitive Preferred Qualification: Medical Transcription experience or medical coding experience Careers with Optum.
Here's the idea.
We built an entire organization around one giant objective; make health care work better for everyone.
So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.
Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.
For you, that means working on high performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm) Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace.
© 2017 Optum Global Solutions (Philippines) Inc.
All rights reserved. Job Keywords: Customer Service Supervisor, Supervisor, Team Leader, Team Lead, People Management, Customer Service, Customer Advocate, Client Service, Customer Care, Contact Center, Call Center, BPO, Business Process Outsourcing, Cebu City, Cebu 6d38b921-b4bc-4be3-ada9-50f8313fca01
Customer Service Supervisor - Cebu City, Cebu Philippines-Apas Cebu City 721518