SunPower Corporation Customer Service Representative in Binan, Philippines

Do you want to change the world? We do, too.

The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.

SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.

SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.

We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:

Confer and handle customer communication through inbound/outbound phone calls, emails, and provide information relevant to customer inquiries. Provide information about the products and services the company is offering and to obtain substantial and detailed information of customer‘s complaint and grievances. Project a professional company image through interaction .

RESPONSIBILITIES

  • Confer with customers by phone, email or chat, either through inbound or outbound contact, in order to provide information and resolution about SPWR products and services

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

  • Resolve customers' service or billing complaints by performing activities

  • Validate to ensure that appropriate changes were made to resolve customers' problems

  • Understand customer issues and refer unresolved customer grievances to designated departments for further action

  • Performs other allied duties as assigned by supervisor

COMPETENCIES/CAPABILITIES

  • Active Listening

  • Outcome Focused

  • Interaction Tailoring

  • Content Surfacing

  • Experience Engineering

  • Forward Resolving

  • Advocacy

  • Alternative Positioning

  • Dominant Personality Style Awareness

  • Personality Flexing

REQUIREMENTS

  • Graduate of Business Management or any 4 year course

  • New graduates or at least 1 year experience in Customer inter-facing environment (e.g. BPO, main stream call center)

  • Ability to manage complex transaction processing function

  • Experience in managing client-facing team in a Customer Service environment

  • Computer literate:MS Office (e.g. MS Word, Excel, Power point, and other relevant application)

  • Experience in using CRM systems and software

  • Highly analytical and patient

  • Excellent in written and oral communication

  • A

  • Attention to detail and the ability to work under pressure are keys

  • Customer satisfaction focus, must have the passion, commitment and drive

  • Night shift adaptability

  • Willing to work in Sta. Rosa, Laguna