SunPower Corporation Desktop Support Engineer in Binan, Philippines

Do you want to change the world? We do, too.

The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.

SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.

SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.

We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:

SUMMARY OF ROLE

Sunpower is seeking a Desktop Support Engineer who will provide 2nd level onsite/remote IT Support for all APAC Sites

The Desktop Support Engineer reports to the Desktop Support Lead

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Will primarily be responsible for providing Desktop and Client Services support for Asia Pacific Regional offices and Manufacturing Sites based in Laguna.

  • Responsible for all Client Services Site Operations

  • Close collaboration is expected with peer Leads and Managers (especially with Global Help Desk).

  • Reports to the IT Desktop Technical Support Lead

  • Operates in a 24/7, shifting multi-tiered environment.

  • Provides periodic weekends and after hour support as required.

  • Second level onsite support for hardware incidents and requests. Includes but not limited to – laptops, desktops (including peripherals), printers, and meeting room facilities (audio, video and projectors).

  • First level onsite support for software incidents and requests including but not limited to; standard Windows OS and MS applications, business applications (Adobe, MapPoint, etc.).

  • Responsible for documenting performance of duties by way of request/incident ticket system.

  • Responsible for reporting performance metrics and other measurement methodologies in support of performance of duties to the IT Desktop Technical Support Lead.

  • Responsible for ticket management of both team and personal tickets assigned through the Global ticket system.

  • Responsible for ensuring supported tasks are resolved and completed consistent with SLA’s.

  • Other duties and tasks as required or assigned.

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

Minimum requirements

  • Candidate must have completed any 2-year IT computer related course.

  • At least 6 months Desktop Support background. Experience working in a manufacturing /production line environment or BPO is a plus.

  • MCP, MCDST, or A+ certification is a plus.

  • Proficient in Operating System support. Windows 7 and Windows 10

  • Proficient in Microsoft Office application. O365

  • Knowledgeable in network cabling installation.

  • Strong diagnostic capabilities and problem solving skills

  • Possess strong customer orientation and excellent interpersonal and skills.

  • Flexibility and an ability to multitask.

  • Clear and effective written and verbal communication skills. Excellent oral and written English skills are required.

OTHER PERTINENT INFORMATION

  • Willing to work in Santa Rosa City, Laguna

  • Filipino citizens or hold relevant residence status

  • Tools of Trade: Laptop, Internet Access (Needs approval from the hiring manager)

  • Job Grade: JG.17