SunPower Corporation SCADA Support Engineer in Binan, Philippines
Do you want to change the world? We do, too.
The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year. We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.
SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world. Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale. Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-record efficient solar technology to residential, commercial and utility customers worldwide.
SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia. In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.
We believe that our employees create our brand – with each project, each communication, each task completed and each interaction. Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused. The experience we would expect the ideal person to deliver is:
Responsible for maintaining overall increased uptime by proactive monitoring of all SunPower PI/SCADA Infrastructure Network based Utility Scale Sites worldwide (North America, Europe, South Africa, China etc.)
Provide SCADA monitoring and diagnostic support for our customer’s solar power SCADA based systems and are responsible for tracking each event via SunPower’s enterprise asset management tools.
Review various automated Wonderware generated alerts and manually investigate each system on alert. Investigate anomalous systems and sensors.
Provisioning (Human Machine Interface (HMI) ,Virtual Machine (VM) access / user account)
Document creation of all SCADA processes and procedures being used by Command Center to be uploaded on DMS.
Perform general network troubleshooting for SCADA Based systems which are described but not limited to:
Data communications outage troubleshooting and resolution
Wonderware / TOP Server OPC Server / PI OPC Interface / Other (e.g. SMS OPC Interface)
Identify and resolve individual equipment frozen data due to Wonderware problems with object data collection
Identify and resolve major data outages caused by:
Wonderware Engine malfunction
License expiration and mis-installed licenses
TOP Server malfunctions
PI OPC interface malfunction
Server administration – Scheduling and performing preventative maintenance on servers and data collection components.
Identify server issues and escalate to GSS group
Low hard disk space
Low memory resources
Inadequate processing power
Inadequate network resources
Loss of data over network (e.g. discarded packets, packet errors, etc.)
Internet connectivity loss
Identify SCADA and Network issues and when absolutely necessary, quickly escalate them to the proper group. (GSS, GNS, GNS Extended etc..)
Provide remote technical support to local site supervisors
Guide local site supervisors to assist in identifying and resolving issues
Manual data collection tasks
MET data collection using LoggerNet
Local data collection using Historian Client
Educational (College Graduate) : The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program in Electrical Engineering, Electronics and Communications Engineering, Mathematics, or equivalent degree in a field of study related to the job.
At least 1 year experience as Technical Support Representative from a Control/Call Center or Network Operations Center or any related field
Ability to communicate effectively in both verbal and written format (English language)
Strong analytical and critical skills
Accomplished user of Microsoft office especially Excel, Basic Networking – knowledgeable in Internet Protocol (IP)
Working knowledge about incident management