NCR HR Representative in Cebu City, Philippines
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.
TITLE: HR Central Representative II LOCATION: Cebu GRADE: 7 About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, hospitality, gaming, public sector, telecom carrier and equipment organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth, Georgia, USA. POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: • Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions • Position interacts with managers, prospective candidates and employees via e-mail, web requests, live chat and phone • Works directly with managers, candidates and other HR staff; Accepts and routes requests for assistance over the telephone, via e-mail, via live chat, and through web forms; Works directly with customers to resolve recurring or standard problems • Gathers information and records data in HR tools; Monitors transaction status and escalates transactions, as necessary; Responds to client inquiries relative to the Staffing function including Completion of forms and documentation, Prepares error-free written communication including e-mails and letters, Follow up with candidates relative to interview scheduling and documentation, and Escalation of appropriate actions to other parties • Position required to follow up with customers to ensure completion of task within specified performance parameters • Generates daily and weekly incident reporting; Reviews incident history to determine recurring faults • Provides feedback regarding accuracy of knowledge articles and other customer contact tools • Translates/creates documents, as necessary BASIC QUALIFICATIONS: Bachelor's Degree (Psychology, Human Resource Management) 1-2 years of related experience Excellent Business Writing and Verbal Communication Skills Proficiency in Microsoft Word and Excel; Proficiency in Microsoft Outlook Attention to Detail and Organization PREFERRED QUALIFICATIONS: Prior work experience in the HR field (i.e. staffing, shared services, HRIS) Prior Experience in Customer Support or Incident Management Workday experience Taleo experience EEO Statement Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Job Human Resources
Title: HR Representative
Location: Philippines-Cebu City
Requisition ID: 0057024_P0072880