Solarwinds Inc. Training Coordinator in Fort Bonifacio, Taguig, Philippines

Overview

The Training Coordinator will be responsible for supporting the global Technical Training team on day-to-day execution of the existent program implementation, and will be responsible for partnering with cross-functional teams to improve operational efficiency. The Technical Training team is responsible for training our customers on our products, and also for training our Customer Support organization to enable customer success. You should have a strong understanding of cloud and web based business applications, experience with data management and reporting, and strong analytical skills and immense attention to detail. The role will be ideally suited to a Graduate Business Analyst or Project Manager who will play a pivotal role within a dynamic and vibrant environment. SolarWinds is a fast-paced, friendly environment with great scope for growth.

The ideal candidate for this position will be a recent graduate, previous experience working in an administration or trainee position is preferred but not essential.

Responsibilities

Responsibilities

  • Manage the Learning Management System (LMS) and other training systems

  • Rendering and publishing of content (video, SCORM and other)

  • Testing content and LMS system changes

  • Acquire, publish and maintain third party technical training content to meet business needs

  • Maximize training quality with surveys and other student feedback metrics

  • Create and maintain standard reports and dashboards

  • Understand the Customer Support Organization processes, systems, capabilities and limitations

  • Work with Customer Support, Customer Success, Development, Testing and Product Management teams

  • Assist the training team on training projects

  • Own and run ad-hoc training projects

  • Solves issues and problems

  • Manage the big picture while continuing to focus on the details

Qualifications

Qualifications

  • Bachelor's Degree - Business or technical discipline advantageous

  • Excellent verbal and written communication skills with strong time management ability

  • Strong computer and technical skills

  • Strong communication skills, both written and verbal

  • Well-developed interpersonal skills and the ability to interact with multiple areas of the company

  • Resourcefulness in anticipating and meeting the needs of a busy team

  • Ability to manage multiple ongoing projects and day-to-day activities

  • Must be able to work in a fast-paced, dynamic environment, under pressure, and with a high degree of professionalism delivering high quality results on time.

  • Must be comfortable in an environment of changing technologies and processes, and ability to adapt to new ways of working.

  • Flexible working hours to work with teams in multiple Geographic locations

  • Good Troubleshooting and Analytical Skills

  • Ability to work on own initiative and effectively in a team environment

Location PH-Fort Bonifacio, Taguig

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

Job ID 2017-9698

# Positions 1

Category (Candidate Search) Product

Position Type Permanent