Eaton Corporation Order Management Representative in Makati City Manila, Philippines



State the primary function or overall purpose of your position.


The order management rep is responsible for supporting Ecommerce, Customer Service, and Pricing teams. Responsibilities will include, but are not limited to; order entry and management, EDI (Electronic Data Interchange) order review, Quality Notification (QN) Entry, Returned Goods Authorization (RMA) entry, daily review and update of orders appearing on movement of orders report, as well as any adhoc duties assigned by immediate supervisor. Order management reps are expected to be able to work independently as well as able to participate in a team.

ESSENTIAL FUNCTIONS: (Limit yourself to 8-12 statements)


List the essential functions (i.e. key responsibilities with expected end results) which must be accomplished in order to fulfil the purpose of your position as described above.

  • Interacts professionally with internal and external contacts

  • Ensures timely entry of customer orders.

  • Ensures timely review and release of EDI Orders.

  • Ensures timely entry of quality notifications and RMAs.

  • Ensures timely review and resolution of orders appearing on movement of orders report.

  • Backup for daily reporting when needed.

  • Additional Adhoc assignments as requested by supervisor.



Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial), which your position requires.

Basic Qualifications (Including Educational Requirements)

• Bachelor’s degree.

• 2 years of experience in customer service.

• No relocation benefit is offered for this position. Only candidates residing within the immediate geographic area or reasonable commuting distance (100km) will be considered for this position

Position Criteria:

• Detail-oriented

• Strong analytical and problem solving skills

• Able to work well with people across multiple functions and cultures

• Strong communication skills and strong knowledge of both verbal and written English language

Preferred Qualifications:

• Experience with SAP and/or experience with EDI (Electronic Data Interchange) is a plus

• Advanced PC skills (Microsoft Excel, Outlook, Word, Powerpoint and databases)

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit

At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www.

Job: Sales

Region: Asia Pacific

Organization: EPG BLD BLine Division

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time