Fairmont Duty Engineer in Makati, Philippines
The primary function of the Duty Engineer is to possess a passion to run the Hotel operations smoothly. The Duty Engineer must be prompt, courteous and efficient engineering service in a luxury 5-stars brand inspired hotel environment where attention to detail is key.
Property Overview: This magnificent complex boasts a 30-storey new construction and two luxury International Hotel brands at one desired address! Raffles Makati and Fairmont Makati consists of 32 Raffles Suites located atop 280 Fairmont Hotel rooms, 237 Raffles Residences and is situated in what is considered the finest location in Manila - downtown Makati. The complex, is located directly across from the Greenbelt Shopping Center and in a neighborhood famous for nightlife, dining options and world-class shopping. Summary of Responsibilities:Reporting to the Director of Engineering, responsibilities and essential job functions include but are not limited to the following:
Report to manager 5 minutes prior to schedule shift fully groomed according to Fairmont Standards with all personal service supplies on hand.
Read communication board/log book.
Communicate without going shift, if applicable.
Participate in departmental meetings and shift line-ups.
Provide prompt, courteous and efficient engineering service.
Answer all phone calls directed to Engineering Department.
Demonstrate Fairmont’s Service Plus Standards in all interactions.
Demonstrate an attitude of friendly hospitality in every aspect of service.
Remains observant and responds to each guest at all times.
Maintain cleanliness and condition of the work areas and equipment.
Perform all assigned side work regularly, promptly, and correctly.
Effectively handle guest concerns.
Implement standards/procedures of service for guests consistently as per attached sequence of events.
Take work orders promptly according to standards.
Receive and service work orders promptly according to standards.
Make follow up calls to guest to inform about the status of the work order if needed.
Monitoring all equipment are in good running condition and report status if found defective and recommend necessary solution for the problem.
Conduct training to engineering technicians / colleagues.
Communicate with incoming shift.
Ensure adherence to Fairmont’s Code of Ethics; ensure all situations are handled with our values in mind – Respect, Integrity, Teamwork and Empowerment.
Follows Occupational Health & Safety regulations.
Report suspicious people and behavior to Security.
Report any problems to manager on duty.
Follows Hotel’s telephone etiquette standards.
Assist as needed to maintain standards of appearance, sanitation, and service in all areas of In Engineering.
Comply promptly with all special request of management.
Communicate pleasantly and courteously with guests, management, and co-workers.
- College/University graduate in Engineering
- Must be a Registered Engineer
- Previous duty engineering post in a luxury hotel or residential building property
- Strong Engineering Technical knowledge
- Highly detailed oriented
- Excellent communication and organizational skills
- Creative, self-motivated and energetic team player
- Passion for Engineering
- Maintain composure and objectivity under pressure
Visa Requirements: Open to Filipino National Only. The property is unable to process and support work/visa application.
Primary Location: Philippines-Makati-Raffles Makati & Fairmont Makati
Employee Status: Regular
Job Level: Management / Supervisory
Shift: Rotating / Shift Work
Closing Date: Ongoing
Req ID: VBB00711