Chevron Corporation LMS Administrator in Makati, Philippines
Chevron is one of the world's leading energy companies, with approximately 60,000 employees working in countries around the world. We explore, produce and transport crude oil and natural gas; refine, market and distribute fuels and other energy products; manufacture and sell petrochemical products; generate power; and develop future energy resources, including biofuels and geothermal energy.
Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.
Chevron is accepting online applications for the position of LMS Administrator located in Makati City, Philippines through August 10, 2017 at 11:59 p.m.
Responsibilities for this position may include but are not limited to:
Manages and supports Chevron's new enterprise Learning Management System (SAP SuccessFactors)
Ensures operational excellence and customer satisfaction for all Chevron Opcos, and Chevron employees and contractors world-wide
Provides LMS Administrator services to Chevron Opcos. Some of the LMS Administrator services are; online content (eLearning) integration into the LMS, setting up courses, learning events, programs, and assessments in the LMS system, setting up and troubleshooting LMS reports, working with the LMS auxiliary systems and tools (ex., bulk data loads and data extracts)
Responsible for LMS system operations such as; reporting of incidents to vendor and internal Chevron ITC support teams, tracking, documenting & reviewing of incident tickets, coordinating and testing of system maintenance releases
Administrator of the LMS Central SharePoint site, a repository of self-help and support for LMS users and administrators
Responsible for managing LMS tickets (e.g., Remedy) received by triaging, escalating, assigning, forwarding, or resolving issues raised in the LMS tickets. Also maintain IT service desk scripts for known LMS issues. Required Qualifications:
Bachelor's degree or equivalent experience in Information Technology, Psychology or any business related course
With at least 4 years of work related experience
Knowledge of basic LMS Functionalities
Strong critical thinking skills
Strong planning and analytical skills
Good results and time management orientation
Strong interpersonal skills- ability to build effective relationships across the organization
Ability to convey technical and complicated information in a concise, meaningful, persuasive way for a global audience
Conveys a clear course of action and sense of purpose
Strong written and verbal communication skills
Works with minimal supervision and guidance
Strong skills in Microsoft products: Outlook, Word, Excel, PowerPoint, SharePoint
Knowledge of computer based training (CBT) content building process and has experience with CBT life cycle.
Experience creating content using eLearning authoring tools such as Lectora, Captivate, Articulate, Camptasia, etc.
Experience in troubleshooting CBT issues and identifying possible solutions
Experience with SAPSF content objects
Working knowledge of Scorm 1.2, Scorm 2004 and AICC Standards
Familiarity with HACP (HTTP-based AICC/CMI Protocol) Preferred Qualifications:
Experience with SAP SuccessFactors Learning (formerly Plateau)
Certified LMS administrator in most LMS areas: Courses, Learning Events, Assessments, and Reporting.
Experienced in advanced LMS Functionality (Programs/Curriculums and Assessments). Note: If not currently an LMS expert the expectation is that the successful candidate will build advanced LMS expertise and be recognized as a LMS expert within 6 months. Relocation Options:
Relocation will not be considered within Chevron parameters. International Considerations:
Selected candidate will work in Philippines under the local payroll system and benefits.
Regulatory Disclosure for US Positions:
Chevron is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Review federal laws protecting equal rights for applicants and employees (EEO is the Law)
Chevron participates in E-Verify in certain locations as required by law.
For more information about E-Verify please click on a link below.
E-Verify Poster (English) or E-Verify Poster (Spanish)