Fairmont Rooms Controller in Makati, Philippines

Primary Location

Rooms Controller**The Rooms Controller is responsible for the maintaining and coordinating the day-to-day operation of the Reception with regard to room inventory; organizing guest room moves; controlling sell-out days and supervising upgrades. The Rooms Controller will also be fully responsible for ensuring all guest passport information is collected and updated to the Police Security Bureau in a timely manner as required by law.

Property Overview:

This magnificent complex boasts a 30-storey new construction and two luxury International Hotel brands at one desired address! Raffles Makati and Fairmont Makati consists of 32 Raffles Suites located atop 280 Fairmont Hotel rooms, 237 Raffles Residences and is situated in what is considered the finest location in Manila - downtown Makati. The complex, is located directly across from the Greenbelt Shopping Center and in a neighborhood famous for nightlife, dining options and world-class shopping.

Summary of Responsibilities:Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Block early arrivals, special needs guests, & VIP’s
  • Orchestrate room moves, communicate & expedite guests waiting for rooms Review all group resumes & ensure all appropriate information is communicated to employees
  • Meet with Group Reservations Coordinator & VIP Mgr. daily
  • Ensure VIP rooms and key packets; Site showrooms are all ready by 1PM, or by the appropriate arrival time if known
  • Collect, organise and maintain (c/in & c/out) all guest passport details, ensuring timely entry into the Police Security Bureau system (Chinese operating system)
  • Approach all encounters with guests, employees and members in a professional and personalized manner
  • Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling, which will vary according to the needs of the hotel Must have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient resort operations Actively participates in daily briefings and meetings
  • Expected to conduct oneself in a discrete manner in all guest areas
  • Ensures that the safety & confidentiality of all matters pertaining to guests and members are met in accordance with hotel standards
  • Know all hotel emergency procedures
  • Understand and communicate promotions and enhancements effectively with colleagues and guests
  • Build rapport with VIP’s, FPC members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay Complete projects in a timely manner as required by any member of Front Office Management team
  • Be able to participate proficiently in functions outside one’s department when called upon
Employee Status


  • College/University Diploma in Hotel Management
  • One (1) year of Front office experience or equivalent
  • Upon hire, he/she is required to obtain complete knowledge of Front Office & Reservation operations specific to the hotel
  • Proficiency in English
  • Must be flexible in terms of working hours and schedules
  • Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and colleagues
  • Must be able to work with and understand financial information and advanced arithmetic functions * *

Visa Requirements: Open to Filipino National Only. The property is unable to support/process work visa application.


At Raffles and Fairmont Makati we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts. Our teams around the globe endeavour to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities. Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real. An exciting future awaits!

Primary Location: Philippines-Makati-Fairmont Makati

Employee Status: Regular

Job Level: Colleague

Schedule: Full-time

Shift: Rotating / Shift Work

Travel: No

Closing Date: Ongoing

Req ID: MNL00217