Citi CBNA - GCG - Greeter (Makati) in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Bachelor's Degree

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17049290

Description

  • Handles customer enquiries (walk-ins and incoming calls) and refer leads to appropriate distribution channels

  • Attends to and resolves ‘quick kill’ queries when necessary

  • Provides information on bank products and services and identifies cross-selling opportunities

  • Manages customer queue and diverts traffic to appropriate channels

  • Ensure sales compliance and follow-up deals closed by the personal banking team

  • Serve as a first line of defense by identifying fraudulent customers and unusual activities

Qualifications

  • Applications (Excel, Word, Outlook)

  • Verbal Reasoning – ability to understand and draw accurate conclusions from written or verbal information e.g. identify key facts quickly

  • Calculation – ability to add, subtract, divide and multiply numbers quickly and accurately, which is critical to tasks involving calculations and estimation, as well as auditing and checking the numerical work of others

  • Checking – ability to compare information quickly and accurately which is critical to ensuring the quality of work