Citi CBNA ICG - O&T-Vendor Relationship Management and SpeedCollect Implementation Head in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Bachelor's Degree

  • Job Function: Relationship Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17063280

Description

The Vendor Relationship Manager and SpeedCollect Implementation Management Head will support two priority functions for Treasury and Trade Solutions - Client Operations, namely:

Vendor Performance Management

  • Monitor the performance of TTS Client Operations couriers, correspondent banks, printers and other vendors to ensure that service level performance and Citi internal policies regarding Third Party Management (TPM) are consistently met

Client and Service Implementation Management

  • Provide leadership support to two (2) Implementation Managers of SpeedCollect Operations

  • Manage priority accounts (Platinum Names)

  • Manage escalations

Qualifications

The ideal candidate should have the following qualifications:

Knowledge and Experience

  • Experience in institutional or consumer banking or relevant industry

  • Successful track record in managing client, vendor and operations

  • Adept communication skills, ability to articulate clients service requirements with external and internal partners

  • Strong relationship development skills

Qualifications

  • Bachelor's degree, Master's degree preferable  

  • Experience in vendor, client and operations management is a MUST