Citi CBNA - O&T - Transaction Services Senior Supervisor in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Other Location: Asia Pacific, Europe, Middle East, and Africa; Canada

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17032745


The officer will be primarily responsible for the following critical functions:

  • Management of the various partners and vendors supporting the card payments area which will include but not limited to external partners, internal stakeholders, and outsourced service providers - CBPS Products and features that will be supported will be Credit Cards, OneBill, Salary Loans, payment facilities

  • Ensure the timely and accurate performance of the agreed services by the different vendors that provide services to the business

  • Establish and implement a strong and robust vendor governance structure for all processes involved in card payments

  • Ensure business requirements and vendor capabilities are fully aligned and any gaps are highlighted to the management and business for appropriate evaluation and approval

  • Ensure all vendor due diligences are performed, reviewed and signed-off by the business in a timely manner and all exceptions are escalated and addressed accordingly

  • Proactively identify any risks and issues and promptly escalate these to the appropriate levels for evaluation and action/resolution

  • Support projects and initiatives for Card Operations


  • Strong analytical skills

  • Strong communication skills

  • Prior Central Operations experience is preferred especially around service delivery

  • Good negotiation skills especially with vendors

  • Strong process controls orientation

  • Very good listening skills