Citi CBPS AU Customer Solutions Officer in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Other Location: Asia Pacific

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Rotating

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17037340

Description

  • Handle all calls/contacts according to company training and standards

  • Identify customer needs and respond accordingly

Qualifications

  • Strong Communication Skills (verbal and written) at all levels of the organization

  • Resilient - able to handle difficult customers if required and remains positive and focused

  • Preferably with experience in Credit Cards and Bank Customer Service Operations

  • Speaks/interacts in a pleasant tone, pitch and pace

  • High level of English proficiency, both verbal and written (can write in a clear and concise manner)

  • High level of listening and comprehension skills and utilizes appropriate questioning techniques