Citi CBPS AU Escalations Officer in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Bachelor's Degree

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Rotating

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17058068


  • Minimum of 2 years of continuous service in current role

  • Employees who transfer to another program/unit in the same role are required 2 years of continuous service in the role and at least 1 year of service in the new program/unit to be eligible

  • Employees with less than 2 years of continuous service in their current role will need their supervisor’s approval prior to applying for an internal job posting

  • Performance rating of 3-Consistently Strong for the previous Year-End review

  • Has not been subjected to any disciplinary action where the sanction is Final Warning in the last 12 months

  • Applicants who applied for this position in the last 12 months need not reapply


  • Strong communication skills (verbal and written) at all levels of the organization

  • Resilient - able to handle difficult customers if required and remains positive and focused

  • Preferably with experience in Credit Cards & Bank Customer Service Operations

  • Speaks/interacts in a pleasant tone, pitch and pace

  • High level of English proficiency, both verbal and written (can write in a clear and concise manner)

  • High level of listening and comprehension skills and utilizes appropriate questioning techniques