Citi CBPS SG - Citiphone Officer in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17047897

Description

  • Answer inbound calls and make outbound calls and provide consistently high quality customer service in each call

  • Handle all calls/contacts according to company training and standards

  • Identify customer needs and respond accordingly

Qualifications

  • College Grad, or College Undergrad

  • If college undergrad, should have at least 1 year BPO experience (voice)

  • Flexible to work on shifts

  • Good communication skills