Citi CBPS SG Telesales Officer in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17047901


  • Persistent, resourceful, energetic and able to perform multiple tasks in a fast paced sales environment

  • Perform acquisitions through outbound telemarketing, digital acquisition for New To Bank (NTB), Loans, Affluent products and Banking accounts

  • Possess a strong customer service mindset, with effective negotiation, interpersonal and communication skills

  • Able to identify customer needs and to cross-sell and upsell the right products based on identified customers’ needs

  • Work with prospect database to develop prospects into qualified leads

  • Ability to maintain composure, voice modulation, tone, empathy and able to establish rapport with customers from all walks of life

  • Able to handle inbound and outbound calls from customers

  • Able to meet sales targets set by business


  • College graduate. If Undergrad, should have 1 year of BPO experience

  • Pro-active and have excellent communication skills

  • Self-motivated with a desire to achieve goals and targets

  • The capacity to flourish in a competitive environment

  • Resilience, and the ability to cope with rejection

  • Prepared to work in fast-paced, sales driven and rewarding environment

  • Proficient in written and spoken English

  • Relevant working experience in sales and marketing or financial industry will be an added advantage