Citi CBPS - US Retail Bank Check Fraud Image - Unit Manager in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Rotating

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17046866

Description

  • Manages one team of quality analysts that support multiple answering groups across the business

  • Participates in management meetings; applying in-depth quality process improvement knowledge

  • Contributes to the development of new quality techniques, models, and plans

  • Recommends and implements process improvements; prepares detailed, analytical reports as needed

  • Shares responsibility for budgets and planning

  • Manages a team, which may include management of people, budget and planning

  • Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues

  • Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions

  • Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals

  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations

  • Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning

  • Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties

Qualifications

  • Ability to make sound management decision

  • Effective time and stress management

  • Self-motivated and can work with minimal supervision

  • Flexible leadership style

  • Strategic management thinking

  • Effective crisis management skills and adept in resolving conflicts

  • Has a performance rating of 3 and above in the last performance appraisal

  • Has not been under PIP in the last 6 months; no any compliance, discipline or performance issues

  • Must have US Retail Bank experience