Citi CBPS - US Sears - Customer Solutions Officer in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Other Location: Asia Pacific

  • Education: Associate's Degree/College Diploma

  • Job Function: Operations Customer Service

  • Schedule: Full-time

  • Shift: Rotating

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17054651

Description

Functions and Responsibilities:

  • Learns and practices customer service skills in a positive manner

  • Provide consistently high quality customer service on each call

  • Empathizes with the customer when problems occur and takes ownership in resolving issues

  • Anticipates customer’s needs and responds quickly and accurately in a professional manner

  • Professionally manage challenging customers

  • Transform service enquiries into enhanced customer relationships

  • Applies product and service knowledge to the highest standard

  • Participate with Unit Managers in the performance management process

  • Handle all tasks according to company principles and procedures

  • Develops effective partnerships with internal Citibank staff and departments

  • Introduce customers to Citibanking and describes customer channels and products

  • Identify and report inadequacies in operations and services to the designated personal including: customer complaints; equipment and system faults; problems that could potentially affect any stakeholder

Qualifications

  • Adaptable to change

  • Actively participate as a member to move the team towards meeting its goal

  • Sense of responsibility and urgency to accomplish objectives

  • Keen to manage own performance

  • Can work with minimal supervision

  • With excellent communication skills

  • Ability to multitask in navigating one or more applications in the computer.

  • Skills in Microsoft Office