Citi CFSI - GCG - Service Relationship Manager (Makati) in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Other Location: Asia Pacific

  • Education: Bachelor's Degree

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17036921

Description

  • Service the CFSI customers account maintenance and service transactions on our consumer products and services

  • Support Relationship Managers in process, compliance and system consultation

  • Review transactions to monitor and report risk and non-compliance matters

  • Perform regular assessment on document deficiencies and ensure proper documentation of all transactions to be ready for audit at all times

  • Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs

  • Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution

Qualifications

  • At least 1 year experience in frontline service

  • Must have exposure to investment and insurance products would be an advantage

  • Proficient in Microsoft applications

  • Good communication and interpersonal skills

  • Strong team player with good relationship management skills and problem-solving skills

  • Meticulous and organized