Thomson Reuters Credit Control Team Leader in Manila, Philippines
Key Responsibilities • Work with the Customer Administration/ Global Credit Management team to define and implement best practice Credit control with Order Management and Customer Liaison and business stakeholders • Enable team to achieve cash collection, DDO, outstanding debt and query log targets across the region, while supporting roll out of EI and MyAccount initiatives. • Achieve and maintain high levels of customer service and satisfaction working with local Account Management • Explore ways to improve cash collection efficiency • Manage, develop and support the team including assisting team leaders with performance management and play a lead role in the recruitment of Credit Control Staff • Fully utilise and maintain the quality and integrity of all system data (Get Paid, Trust, Siebel Sap) • Ensure that all global credit control policies and procedures are complied • Liaison on legal issues • Consolidate monthly Regional Credit Control Report and any ad hoc reporting • Attend country debt review meetings and SOX reviews and allocate Credit Control staff across the region accordingly and verbally in the desired languages. Excellent presentation skills.
Qualifications • Strategic thinker able to develop plans to improve function •Ability to communicate with colleagues and customers, both written and verbally in the desired languages. Excellent presentation skills.
Minimum 5-7 years of (Credit/Collections) leadership/management experience • Proven experience in a leadership role including team management and mentoring and coaching skills • An ability to influence clients (internal and external) • Ability to drive performance and ensure results delivery • Solid relationship management skills • Solid understanding of credit control systems and processes • Understanding of performance measurement • Understanding of the financial markets • Good project management, troubleshooting and problem solving skills with excellent decision making skills.
Job: *Accounting & Finance Family Group
Organization: *Finance - Enterprise Business Operations - Order to Cash
Title: Credit Control Team Leader
Requisition ID: JREQ084345