KONE, Inc Customer Service Specialist in Manila, Philippines

Customer Service Specialist

Job ID: 27388

Country: Philippines

Region: Philippines

City: Manila

Job Posting Category: Customer Service

Employment Type: Full-time

Contract Type: Permanent

Application Closing Date: 31-05-2016

About us

KONE Philippines is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings.

We are looking for

The Customer Service Specialist receives and processes elevator or equipment/component delivery inquiries and orders from KONE Philippines. The Customer Service Specialist enables complete, correct and punctual deliveries of products and solutions to FL units as requested. He/She manages the interface with all key stakeholders during the delivery project.

Customer Service Specialist operates under the Customer Service Managers’ supervision.

  • Receives inquiries from FL, investigate and process the inquiry, get necessary information from other Supply Line (SL) functions, reply to FL.

  • Receives the elevator /equipment/component orders from FL and books the order into SL Order Book

  • Verifies the received order information, steers order bound engineering and confirms the order to FL.

  • Composes, collects and sends necessary technical information to FL. Involves internal interest groups if necessary.

  • Informs FL when drawings are ready for approval in EDMS.

  • Receives and processes clarification requests from FL, and provides replies.

  • Confirms material delivery times and transfer prices to FL

  • Receives “No Return Point” confirmations from FL and triggers into ERP.

  • Informs FL about any deviations in delivery operations.

  • Communicates and collaborates actively and effectively with FL, e.g. by organizing front line or customer visits / meetings

Skills, Education and Experience

Skills, Education and Experience:

  • Elevator technical competences in upper level are considered benefit.

  • Bachelor's degree in any field.

  • Good spoken and written English. Other languages are a benefit

  • Basic skills with MS Office tools and applications.

  • Experience in the field of Customer Relations, Marketing and Management

We offer

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.