McGraw Hill Financial Infrastructure Engineer in Manila, Philippines
The position is critical in ensuring that the company’s IT services are available and in good health. The scope of the position has direct impact on every employee of SPGMI and also its external clients.
The Team - The Business:
You will be joining a very skilled and professional global team that manages IT services of the company.
Impact: The position is critical in ensuring that the company’s IT services are available and in good health. The scope of the position has direct impact on every employee of SPGMI and also its external clients.
What's in it for you: The role will expose the employee to various facets of technology such as but not limited to: Networking, servers (computing), storage, and Data Centers. The NOC Engineer will also have the opportunity to work with the company’s Global IT team from locations such as US, Pakistan, India, and Philippines on a day to day basis.
24/7/365 IT Infrastructure system Monitoring.
Resolve monitored or reported Infrastructure level IT incidents using approved response procedure and escalate incidents using Tech Support Escalation Protocol if required.
Major/Crisis Incident Management
Generate incidents within company IT service management software for proper incident tracking and handling
Communicate network and systems event status using established protocols
Daily Recurring and/or on-demand Tasks / Checks.
Coordination with Vendors, Service Providers, and contractors to open support tickets in case of Incidents.
Correlate problems by monitoring tickets, event reporting systems, and other sources of information to quickly identify/resolve/escalate infrastructure problems.
Providing smart hand support i.e. acting as a proxy for a resource who isn't able to perform the tasks him/herself following specific instructions set such as pulling OLP site from service, running checks and putting it back in.
Handles Infrastructure level issues escalated by Service Desk.
Ensure daily operations and Tier I/II troubleshooting documentations are relevant and up to date
Complete daily operational tasks within the predefined SLA.
Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
At least 2 year(s) of solid experience in handling IT operations
Familiarity with Microsoft windows environment.
Beginner to intermediate proficiency utilizing MS Office products.
Knowledge of Microsoft Exchange and Active Directory required and basic understanding of the underlying hardware
Must demonstrate excellent oral and written communication skills.
Strong organizational skills required to prioritize work and meet established deadlines.
Must be committed to exceptional customer service and support.
Must possess strong problem analysis and decision-making ability.
Amenable to work in a shifting schedule.
S&P Global Market Intelligence, formerly Capital IQ and SNL Financial, is a division of McGraw Hill Financial (NYSE:
MHFI). The firm is a leading provider of financial and industry data, research, news and analytics to investment professionals, government agencies, corporations, and universities worldwide. S&P Global Market Intelligence integrates news, comprehensive market and sector-specific data and analytics into a variety of tools to help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk.
For more information, visit http://www.spglobal.com/marketintelligence
McGraw Hill Financial includes Standard & Poor’s Ratings Services, S&P Global Market Intelligence, S&P Dow Jones Indices, J.D. Power and Platts. Together, we’re the foremost providers of essential intelligence for the capital and commodities markets