J&J Family of Companies Lead, EMEA Workday Operations in Manila, Philippines
As part of Global HR Operations, the role of Lead, EMEA Workday Operations will be leading a team responsible for providing support to the EMEA Global Services (GS) HR Admin Center and EMEA Local HR Services regarding the Workday Human Capital Management (HCM) system.
This role will be a subject matter expert on Workday HCM system business processes and functionality and have a broad knowledge of downstream system impacts. The role will be responsible for the team’s timely triaging and tracking of system issue and change requests and coordinating testing within the EMEA region. The role will stakeholder with EMEA GS HR Admin Center and EMEA Local HR Services, Global & Regional IT, HR Systems Change Management, HR Business Solutions, Regional Payroll and Global & Regional Compliance.
The role will help drive global consistency and compliance in Workday HCM processes, ensuring data accuracy and monitoring observance of global processes.
MAJOR DUTIES & RESPONSIBILITIES
Supervise the team’s case handling pertaining to Workday system issue and change requests with the appropriate sense of urgency.
Oversee support of the global System Change Management process to review & triage change requests from EMEA GS HR Admin Center and EMEA Local HR Services. For system issue management, team will research system issues and initiate global System Issue Management process as needed.
Lead team to effectively handle system issues and change requests. Activities include determining the scope of system issues & change requests from the EMEA region (global, regional, local). Raise & track them through the global System Issue & Change Management process and provide status updates to EMEA GS HR Admin Center/Local HR Services. Advise the requester on completing the request form to capture user requirements. Partner with IT & requester on refining requirements. Help solicit input from EMEA countries on global change requests through the J&J community collaboration tool. Coordinate user testing and provide guidance on test scenarios and regression testing for the region. Provide the work priority of system change requests for the region depending on the pre-defined criteria and impact for the country/requester.
Serve as subject matter expert on Workday business processes and functionality in the EMEA region. Help build out and involve the cross-regional Subject Matter Expert team structure, to bring their business process knowledge to more effectively handle system change requests and determine downstream impacts. Continuously partner with ASPAC and LATAM Regional Workday Operations, Global Workday Operations and IT to advance own and team’s knowledge.
Help foster the stakeholder relationship with EMEA GS HR Admin Center and EMEA Local HR Services. Help raise escalations to the Manager, Regional Workday Operations, for resolution. Proactively share subject matter expertise on Workday functionality, business processes and integrations. Help promote empowerment of GS HR Admin Center by supporting and proposing initiatives for continuous improvement and advancement of system knowledge.
Support partnerships with Global and Regional IT and HR Systems Change Management on resolution of system issues and change requests.
Collaborate with the Manager, Regional Workday Operations to support organizational direction and enable a Credo-based culture within the team. Effectively supervise employee performance using established company tools/methodology. Assure that company policies and practices are followed, and set an example for team members.
Develop, coach, and mentor staff to build a high-performance team. In alignment with the Manager, Regional Workday Operations set goals and facilitate growth and development to meet individualized employee career goals, motivational needs, and organizational opportunities.
Drive a culture of continuous improvement, where team members can identify areas for improvement on daily operational processes to drive data accuracy and global compliance and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with leadership and the appropriate stakeholders.
Communicate and interact effectively and develop credibility and trusted mutually respected relationships with customers, stakeholders, leadership and team members.
Drive team engagement and adherence to a global culture identified for Global Services HR and establish a set of values to promote achievement and continuous improvement in conjunction with the overall Global Services organization.
Required Minimum Education: Bachelor’s Degree
Required Years of Related Experience: 6-8 years of related experience
Required Knowledge, Skills and Abilities:
Minimum 2 years of experience supporting users of a Human Resource Information System (HRIS) with issue and change management is required, combining HR business processes and system analysis expertise.
Knowledge of Workday Human Capital Management system and business processes is an asset.
Strong leadership skills with proven success in establishing, managing and empowering teams.
Good stakeholder relationship management skills and experience of virtually managing stakeholders with an appreciation for regional differences.
Influence, negotiation and consultative skills are required.
Strong analytical and problem solving skills required.
Excellent verbal and written communication skills in English to communicate with customers and peers.
Ability to discern critical requests and strong sense of urgency in driving those to resolution. Ability to work under pressure, multi-task, and meet deadlines.
Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach.
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ