J&J Family of Companies RECRUITMENT & ONBOARDING ADMINISTRATION SPECIALIST in Manila, Philippines
The Recruitment & Onboarding Administration Specialist is responsible for the execution of assigned task to support employees, candidates, managers and other human resource teams in the Regional Service Center. This person provides applicable services to support the region and countries which may include posting job requisitions, scheduling job interviews, coordinating assessments and background checks, generating offers and initiating provisioning for new joiners. The Regional Recruitment & Onboarding Administration Specialist demonstrates customer service orientation and knowledge of Human Resource processes and related systems to perform responsibilities, operating as a liaison with candidates, employees, the regional and global HR service center teams, and external vendor as applicable.
Work to meet expected service levels and business performance goals by performing Recruitment and Onboarding Administration day-to-day delivery of services – sourcing, posting job requisitions, scheduling job interviews, coordinating assessments and background checks, generating offers and initiating provisioning for new joiners.
Access enabling technology to complete client inquiries and transactions.
Fully document all cases in case management application as required.
Escalate complex transactions to Tier 2 for resolution or contact with third party vendors as appropriate.
Take ownership of all Recruitment and Onboarding Administration assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.
Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services available to them.
Attend to and process customer inquiries and request by applying Recruitment and Onboarding Administration standard operating procedures and utilizing problem solving skills for resolution.
Respond to requests / inquiries from customers (prioritizing as appropriate) and execute on the key tasks and activities within Recruitment and Onboarding Administration in accordance with defined procedures and guidelines. Investigate issue areas and determine methods of mitigation in order to resolve problems within acceptable timeframes, routing or escalating inquiries as appropriate in order to uphold effective and timely resolution.
Develop understanding of Global Services operations and the J&J organization
Identify Recruitment and Onboarding Administration areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Regional Recruitment and Onboarding Administration Team Lead.
Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference.
Communicate and interact effectively with customers and team members; develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.
Interact and interface with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies of the role.
Required Minimum Education: Bachelor’s Degree
Required Years of Related Experience: 1 -4 years of related experience
Required Knowledge, Skills and Abilities:
Demonstrates customer orientation and excellent customer service skills
Strong organization skills, attention to detail and follow through to resolve any outstanding issues
Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance
Demonstrated understanding how work and local activities integrate with other HR functional work and in alignment with HR standards.
Discretion, professionalism, confidentiality and judgment
Excellent telephone manner with clear, concise and professional communication skills
Ability to accurately collect information in order to understand and assess the clients’ needs and situation
Will be trusted to secure and maintain confidential information
Ability to prioritize workload and provide timely follow-up and resolution
Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications ( e.g., MS Office, email, fax, Internet Explorer)
Ability to work effectively in a fast-paced, self-directed team-based environment
Enthusiastic team player with a strong drive to create a positive work environment
Ability to perform administrative activities
Experience partnering internally and externally to address people-related challenges
Uses a collaborative and employee and customer-focused mindset
Understand short-term and long-term implications of decisions and actions
Basic understanding of business, financial and organizational factors in relation to HR activities
Experience with tools to report data, track and analyze trends
Deliver exceptional service through tools and processes; experience suggesting areas for improvement on to support continuous improvement efforts
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ