Citi ROHQ - CTO - Applications Support Senior Analyst in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17053250


Genesis Data Flow Operations support group is responsible for the on-boarding of feeds into the warehouse, monitoring of data arrival, data sanity checks, artifact maintenance and subscription delivery. The role requires exceptional organizational and communication technique combined with broad analytical skills. Experience with Large data analysis and financial industry is preferred. Excellent customer service orientation is required.

  • Participate in the on-boarding of new data feed into Genesis

  • Monitor handoffs of source files according to agreed Service Level Agreements (SLA),

  • Ensure data completeness/integrity during execution of data enrichment & prior to reconciliation

  • Timely identification, communication, and escalation of inbound/outbound processing failures/rejects/exceptions to the relevant resolving team

  • Assist in testing of new sources/interface (User Acceptance Testing)

  • Provide metrics on performance & data quality/integrity

  • Liaise with source contacts on processing issues & data quality

  • Perform maintenance activities on management of data records (groupings or individual), hierarchies, reference tables, new dimensions and operational tools (such as calendars)

  • Review/approve/configure consumer subscription requests

  • Monitor outbound data with the agreed SLA

  • Check for data sanity of outbound data

  • Handle and track all user inquiries via Citi Market Place, Service Now or relevant tracking systems

  • Provide SME support on Genesis data acquisition and subscription process requirements

  • Setup and modify users’ entitlements to the system

  • Maintain all process documentation and guides

  • Other tasks assigned relevant to the process and in compliance of bank policies, international or local rules and regulations



  • Degree in Business or Management Information Systems, or equivalent experience

  • Experience in Banking Systems

  • Database and/or warehouse related skills (eg SQL) are preferred

  • Reporting creation experience

  • Possess strong analytical skills

  • Strong oral and written communication skills

  • Confidence and ability to work with all level of management

  • Strong team player

  • Detail-oriented

  • Willing to work flexible hours