Citi ROHQ - CTO - GPA Operations Support Intermed Analyst in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Other Location: Asia Pacific

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17045398


AML E2E Reconciliation is a data quality control process ensuring all AML monitorable transactions are delivered to the AML Mantas applications. The unit reconciles transaction level data from source product processors to Mantas ingestion feeds.

Transactions that are not reconciled are deemed to be breaks. This position is for a key lead analyst role ensuring all breaks are identified and analyzed. It also ensures necessary corrective action is assigned to a responsible party, logged, and prioritized. As such, the role includes the follows activities:

  • Interface with business product processor and information warehouse operations teams to identify root cause for daily breaks

  • Coordinate corrective actions with the appropriate regional AML team

  • Ensure all breaks are assigned to a responsible party, logged into Incident Management System, and prioritized for action

  • Provide analytic support and subject matter expertise to business product processors and information warehouses

  • Monitor business product processor change control processes to ensure reconciliation tools are current and appropriate

  • Coordinate rule additions and updates with E2E reconciliation development team. Test rule changes in UAT and secure compliance approval of said changes

  • Coordinate valid value and reasonability report exceptions working with the regional AML team, product processors and business information warehouse

  • Support metric reporting as well as audit requirements as appropriate

  • Initiate process improvement and setting standards

  • Head primary functions in support of building the team


Job Skills / Qualifications:

  • Strong critical thinking skills

  • Self-motivated

  • Detail oriented and analytical

  • Effective time management, documentation and organizational skills

  • Excellent written and verbal communication skills

  • Ability to multi-task & appropriately prioritize tasks

  • Must have the ability to work in a team environment and be a leader as needed

  • Ability to communicate, educate and support a large user base

  • Ability to embrace change

  • Ability to learn quickly about a new business process

  • Logical minded person who can understand complex issues & think about them with precision

  • Strong user of Microsoft Office suite of products - Word, Excel, PowerPoint, Project, Visio, Outlook (5+ years)

  • Knowledgeable in using database (i.e. Oracle, MS Access)

  • Experienced in writing SQL will be a strong advantage

  • Technical / Programming skills on Unix Shell Scripting, VBA and Macro will be an advantage

  • ITIL and ITSM experience would be a plus

  • Total relevant experience of 8+ years in the industry

Has 4+ years experience in either of the following:

  • Process Improvement Projects

  • Software Development Projects

  • Implementation Projects

  • Ongoing Maintenance and Operations Support

  • Project Management

  • Has technical background in one or more of the following:

  • Software Development

  • Database Design and Development

  • Business Intelligence or Reports Development

  • Software Quality Testing


  • 4+ years experience in leading a project or an operations team

  • CMMI or Six Sigma experience would be plus

Primary Location: Philippines,National Capital, Manila

Education: Bachelor's degree