Citi ROHQ - FRSS - Operational Risk Manager – FRSS Risk and Control Officer in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Bachelor's Degree

  • Job Function: Finance

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17051222


Job Purpose:

This role sits in Manila Center FRSS and reports to the FRSS Risk and Control Head. Responsible for minimizing the operational risk losses of CSS and its customers through the use of effective Risk Management procedures and controls.

Job Background / Context:

As CSS FRSS Risk & Control Officer, you will be required to implement specific programs on Risk and Control, Information Security, Records Management, Data Privacy and Audit Management. Likewise maintain appropriate procedures to achieve compliance with all relevant policies and to maintain an efficient control environment.

Key Responsibilities:

  • Risk and Control – Primary responsible in implementing Risk and Control programs that aid management to identify, analyze and respond appropriately to risks in their areas: Fraud Management, Manager Control Assessment (MCA), Sox Compliance, Operational Risk and Management and Corrective Action Plans (CAP Tracking). Also ensure proper controls are well-placed in the identified critical EUCs and provide oversight on the creation and execution of ICSAs

  • Business Continuity – Oversees compliance to CoB Policy and Policy Standards; the processes to ensure that business continuity plans are viable, executable, implemented and tested and business continuity awareness and education for CSS teams

  • Information Security – Practice consistent and effective risk-based standards and policies to assess, manage, and mitigate the risks associated with the development and use of Citi’s information, systems, networks, and applications, including establishing controls around transferring, storing, and accessing private customer data

  • Records Management – Oversees Records Management Policy and implementing rules. Uphold strong partnership between Global Functions, Citi Businesses and Operations and Technology including a well defined governance structure to establish a systematic and consistent approach to the classification, retention, protection, retrieval and disposal of records

  • Data Privacy – Ensure compliance with requirements associated with Data Privacy laws, Cross Border, Bank Secrecy, Outsourcing and Export Licensing regulations related to cross border Business Initiatives in all countries in which we operate

  • Audit Management - Primary responsible to CSS management in implementing consistent process for reporting, tracking and remediation of control weaknesses (audit issues) identified by IA

Development Value:

  • Experience of working in global financial services organization

  • Opportunity to work in a global organization

  • Development of technical and analytical skills in addition to increased business knowledge

  • Excellent training and professional development opportunities


Knowledge / Experience:

  • Minimum 2 years work experience in Compliance, Audit, or Risk Management

  • Project related experience desirable

  • Effective time management, documentation and organizational skills

  • An understanding of Operational Risk and Risk and Control Self Assessment

  • Experience working in cross-cultural global teams


  • Excellent English written & verbal communication skills

  • Strong interpersonal skills ability to develop strong partnership with stakeholder

  • Proficient in the use of workstation applications (MS Word, MS Excel, MS Powerpoint, etc.)

  • Able to handle high volume of work & adapt to change

  • Able to plan and manage own time

  • Able to rapidly learn technical and business techniques and knowledge


  • BS Business Administration, Finance or Accounting, or equivalent experience

  • With at least 9 years related work experience in similar field

  • Competencies

  • Action-orientated and organized

  • Logical, analytical & rationale

  • Good problem-solving skills

  • Client-focused for exemplary customer service

  • Strong team player, willing to learn and share experience with other team members