Capital One HR Coordinator (HRHC) in Muntinlupa, Philippines

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

HR Coordinator (HRHC)

JOB SUMMARY:

To assist, manage and help ensure day-to-day operations meet standards and achieve goals in assigned functional area of Human Resources (Help Center, Payroll, Time & Labor).

MAJOR RESPONSIBILITIES:

  • Ensures that Tier 1 cases are resolved within 8 business hours.

  • Self-assigns Philippines HR cases in SalesForce according to the case distribution file provided by the Senior HR Specialist within 8 hours from distribution

  • Resolves assigned cases in SalesForce within 8 hours from the time case was assigned

  • Ensures that Tier 1 cases are managed within the desired Quality standards.

  • Ensures that owned cases meets minimum standards for quality.

  • Follows standard procedure on case management, as mandated by Local Work Instructions and HR Operations’ Official Playbook

  • Ensures that Tier 2 cases are assigned to the appropriate Tier 2 team

  • Assigns Tier 2 cases to the correct queue in SalesForce within 8 hours from the time case was distributed by Senior HR Specialist

  • Provides close coordination with corresponding Tier 2 specialist for any duplicate cases caused by follow ups.

  • Perform Payroll Time & Labor job function

  • Review and audit of e-Time variances and providing call outs Associates and Leads

  • Call outs to Approvers for Rest Day OT corrections

  • Assists Principal HR Specialist on Payroll Review and Reconciliation

  • Assists in preparation of Government Remittance Reports (SSS, Philhealth, BIR, HDMF)

  • Assists in the new hires BIR documents and completion of Payroll requirements

  • Help resolves Tier 2 cases related Payroll Time & Labor

  • Responsible for HR Administrative tasks

  • Distributes accurate and updated HR Documents upon associates’ request

  • Provides assistance to other HR functions in distributing other HR documents to the associates

  • Any other tasks relating to his/her job function

  • Completes tasks assigned to him/her by line manager, which are aligned to her job role and function

JOB SPECIFICATIONS / QUALIFICATIONS:

  • Must have at least completed secondary education

  • At least two years in customer service environment, preferably with one year HR work experience preferably handling case management, Payroll, Time & Labor

  • Must be able to provide analytical aptitude to resolve complicated cases, as well as identify areas of opportunities in HR Help Center’s processes and workflow

  • Must display organized thought process, possess organizational skills, and have the ability to properly handle confidential information and data

  • Must be responsive in providing accurate and timely resolution to the associates

  • Must be customer-centric and must possess excellent interpersonal skills

  • Must be highly analytical and have problem solving skills

  • Must possess excellent English communication skills both in written and spoken English

  • Must be willing to work with shifting schedules

  • Must be willing to work in Alabang, Muntinlupa City