Capital One HR Coordinator (HRHC) in Muntinlupa, Philippines
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
HR Coordinator (HRHC)
To assist, manage and help ensure day-to-day operations meet standards and achieve goals in assigned functional area of Human Resources (Help Center, Payroll, Time & Labor).
Ensures that Tier 1 cases are resolved within 8 business hours.
Self-assigns Philippines HR cases in SalesForce according to the case distribution file provided by the Senior HR Specialist within 8 hours from distribution
Resolves assigned cases in SalesForce within 8 hours from the time case was assigned
Ensures that Tier 1 cases are managed within the desired Quality standards.
Ensures that owned cases meets minimum standards for quality.
Follows standard procedure on case management, as mandated by Local Work Instructions and HR Operations’ Official Playbook
Ensures that Tier 2 cases are assigned to the appropriate Tier 2 team
Assigns Tier 2 cases to the correct queue in SalesForce within 8 hours from the time case was distributed by Senior HR Specialist
Provides close coordination with corresponding Tier 2 specialist for any duplicate cases caused by follow ups.
Perform Payroll Time & Labor job function
Review and audit of e-Time variances and providing call outs Associates and Leads
Call outs to Approvers for Rest Day OT corrections
Assists Principal HR Specialist on Payroll Review and Reconciliation
Assists in preparation of Government Remittance Reports (SSS, Philhealth, BIR, HDMF)
Assists in the new hires BIR documents and completion of Payroll requirements
Help resolves Tier 2 cases related Payroll Time & Labor
Responsible for HR Administrative tasks
Distributes accurate and updated HR Documents upon associates’ request
Provides assistance to other HR functions in distributing other HR documents to the associates
Any other tasks relating to his/her job function
Completes tasks assigned to him/her by line manager, which are aligned to her job role and function
JOB SPECIFICATIONS / QUALIFICATIONS:
Must have at least completed secondary education
At least two years in customer service environment, preferably with one year HR work experience preferably handling case management, Payroll, Time & Labor
Must be able to provide analytical aptitude to resolve complicated cases, as well as identify areas of opportunities in HR Help Center’s processes and workflow
Must display organized thought process, possess organizational skills, and have the ability to properly handle confidential information and data
Must be responsive in providing accurate and timely resolution to the associates
Must be customer-centric and must possess excellent interpersonal skills
Must be highly analytical and have problem solving skills
Must possess excellent English communication skills both in written and spoken English
Must be willing to work with shifting schedules
Must be willing to work in Alabang, Muntinlupa City