Dell Analyst, Business Operations in Pasig, Philippines

Quality & Standards

Summary

Works in the architecture, definition, facilitation and implementation of quality processes and standards in alignment with business objectives by adopting best practices from industry standards/models. Drives continuous quality improvement through strategy, quality management systems and metrics for measurable results to achieve customer delight. Builds and promotes a quality oriented culture in the organization, through innovative quality infra-structure, communications, awareness programs, and training.

Accountabilities

· Formulates process framework, implements and ensures conformance/compliance to the organization's Quality Management System in alignment with corporate/industry standards.

· Strategizes, plans, facilitates and conducts audits, analyzes audit findings, suggests actions to improve quality of products and services, and tracks for closure.

· Plays a key role in the designing of the quality strategy and ensures that all areas within the business unit perform to the defined standards.

· Defines metrics strategy, consolidates various metrics parameters, analyzes trends, identifies/develops corrective/preventive actions plans to influence improved business performance, and customer satisfaction.

Knowledge (Technical/Professional/Business acumen)

· Knowledge of basic principles, methods, technologies and practices of a professional/technical field.

- Apply a basic understanding of the underlying principles of a professional discipline -typically obtained through formal study.

· General knowledge of procedures and activities within own work area.

- Ability to relate actual day-to-day work to business priorities.

· Focused on learning the key aspects and duties of the job being performed.

· Applies research, information gathering and analytical skills.

- Selects appropriate alternatives from defined options.

- Collects required documentation; verifies conformance of documents with standards.

- Assesses accuracy of detailed information.

- Tracks, maintains and produces regular and ad hoc reports.

· Handles detailed, structured problems.

- Identifies roadblocks to task completion and effectively brings them to leadership for resolution.

- Generally uses existing procedures to resolve standard problems.

· Works on assignments where judgment is required a majority of the time.

Guidance

· Works under general direction, seeks assistance as needed.

- Completes work in accordance with accepted practices within field.

- Establishes approaches for completing assignments.

· Independently gathers information.

- Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions.

· Works with team to support achievement of project milestones and deliver on internal and/or external commitments.

· When assigned to a customer team, supports small project teams or specific components of a customer engagement.

Relationships

· Contributes to own team/closely related teams through quality and accuracy of own output.

- Understands how work area performance impacts results.

· Builds productive internal relationships.

- Collaborates with others to achieve objectives and ensure information flow.

· Conveys information in a concise and professional manner.

· Asks effective questions and solicits feedback to understand needs.

· Anticipates future needs based on past transactions.

Experience

· 4-6 years of relevant experience or equivalent combination of education and work experience.

· Basic understanding of relevant operational process area (software engineering and support, infrastructure services and business process services).

· Basic knowledge of any one of the Quality Assurance Models (ISO 9001, 20000, 27001, CMMI, PCMM, Six Sigma techniques).

· Basic Knowledge of Audit process.

· Basic Understanding of MS office applications and Good knowledge in MS Excel and MS word.

· Good communication skills.

· Basic skills on Process Documentation.

Competencies

· Personal Effectiveness –Listen, take ownership, be a role model, grow and learns.

· Decides- Be courageous, contributes, provides/ solicits input, takes action.

· Simplifies- Focuses on what matters most, keeps things streamlined and effective

· Intellectual Capacity- Learns, understands, figures it out

· Adaptable- Responds, copes, adjusts

· Integrity & Trust- Does the right thing

Education

Undergraduate degree and 0-2 years relevant experience.

Job: Business Operations

Organization: Client Solutions

Title: Analyst, Business Operations

Location: AP-PH-Manila-Pasig

Requisition ID: 17000PK9