American Express Knowledge Management Specialist (Technical Writer) in Philippines, Philippines

The best Global In-House Center in the Philippines is looking for a top-notch Technical Writer to join the growing Global Servicing Learning team!


About the Role We’re looking forTechnical Writerwho will be responsible for creating content which will be used by our Customer Care Professionals in providing Extraordinary Customer Care Online to our cardmembers. This exciting role will be responsible for global projects under the Policy and Procedures Writing Team


The Ideal Candidate Your major responsibility would be to standardize content based on the American Express standards. In addition, the ideal candidate is someone who can collaborate with business partners and key stakeholders via virtual set-up most of the time.


Please take note that the offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations





Others Tasks and Qualifications This thrilling role will primarily work closely with their global team in obtaining an in-depth understanding of the product and the documentation requirements. You must have:**

  • At least 2 years of solid technical writing experience
  • Proficiency in ORACLE Knowledge (a plus)
  • Proficiency in Spanish (a plus)
  • Bachelor’s degree is preferred Compensation Package We’re open to discuss this further in the process – but we’re pretty sure that whatever American Express comes up with as an offer – it would be something that you won’t be able to refuse! You’ll be able to enjoy most of our amazing benefits on your first day with us that’s just the icing on the cake. In American Express, our people comes first, so the longer you stay, the more “savings” you make and look forward to thanks to our Retirement Benefits!

Application Process Once screened and invited by the Talent Acquisition team, expect 1-2 more interviews to happen after. The interview will be conducted by our Knowledge Management expert, Mary Justice.

What are you waiting for? So if this role is speaking to you, or if you know someone who’d be absolutely perfect for the role, or you simply just want to clarify more about the opportunity, go ahead and send an e-mail to Myke Angeline Libertino (mykeangeline.s.libertino@aexp.com) and she will be sure to get back to you within 24-48 hours.

Job Project

Title: Knowledge Management Specialist (Technical Writer)

Location: Philippines-Philippines-Bonifacio Global City

Requisition ID: 17008706