American Express Learning Specialist in Philippines, Philippines

/Teach. Mentor. Grow./ We need Trainers (Learning Specialists) with an unwavering passion for learning. If you have a tremendous appetite to impart your knowledge and skills while making sure it impacts the business in the best way possible – then this opportunity is for you!

About the Job Responsible for the leadership and facilitation of end-to-end training programs (both in the physical and virtual classrooms) your main task is to provide targeted coaching for Customer Care Apprentices and Coaches to achieve defined performance criteria at the end of OJT. You are expected to partner with the business to increase productivity, customer experience, and performance standards.

About the team The World Service Learning Network (WSLN) team provides a full range of dynamic, evolving learning and performance solutions that enrich our employee’s skills and knowledge, powering customer engagement and driving business results at the right margin. We are a global team focused on enabling outstanding customer care through the onboarding of our newest Customer Care Professionals and supporting on-the-job enrichment.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

We’re looking for someone dynamic, on the go, and always open to try out different approaches in terms of learning and training, with at least 2 years of hands-on exposure in the learning space –_Banking and Financial Services experience as Trainer/Customer Service Professional is a must!_Training/Learning must be end-to-end with heavy focus on driving CSAT/NPS/Call Handling Time.

Working Conditions As the position operates in a 24/7 environment, expect to work in shifts (mostly night) and on weekends. On-going flexibility is definitely a must!

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Job Human Resources

Title: Learning Specialist

Location: Philippines-Philippines-Bonifacio Global City

Requisition ID: 17009286