Dell Analyst, Business Operations in Quezon City, Philippines

Analyst, Business Operations

Job ID R07181

Date posted 10/12/2017

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Quality & Standards


Works in the architecture, definition, facilitation and implementation of quality processes and standards in alignment with business objectives by adopting best practices from industry standards/models. Drives continuous quality improvement through strategy, quality management systems and metrics for measurable results to achieve customer delight. Builds and promotes a quality oriented culture in the organization, through innovative quality infra-structure, communications, awareness programs, and training.


Formulates process framework, implements and ensures conformance/compliance to the organization's Quality Management System in alignment with corporate/industry standards.

Strategizes, plans, facilitates and conducts audits, analyzes audit findings, suggests actions to improve quality of products and services, and tracks for closure.

Plays a key role in the designing of the quality strategy and ensures that all areas within the business unit perform to the defined standards.

Defines metrics strategy, consolidates various metrics parameters, analyzes trends, identifies/develops corrective/preventive actions plans to influence improved business performance, and customer satisfaction.

Knowledge (Technical/Professional/Business acumen)

Knowledge of basic principles, methods, technologies and practices of a professional/technical field.

  • Apply a basic understanding of the underlying principles of a professional discipline -typically obtained through formal study.

General knowledge of procedures and activities within own work area.

  • Ability to relate actual day-to-day work to business priorities.

Focused on learning the key aspects and duties of the job being performed.

Applies research, information gathering and analytical skills.

  • Selects appropriate alternatives from defined options.

  • Collects required documentation; verifies conformance of documents with standards.

  • Assesses accuracy of detailed information.

  • Tracks, maintains and produces regular and ad hoc reports.

Handles detailed, structured problems.

  • Identifies roadblocks to task completion and effectively brings them to leadership for resolution.

  • Generally uses existing procedures to resolve standard problems.

Works on assignments where judgment is required a majority of the time.


Works under general direction, seeks assistance as needed.

  • Completes work in accordance with accepted practices within field.

  • Establishes approaches for completing assignments.

Independently gathers information.

  • Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions.

Works with team to support achievement of project milestones and deliver on internal and/or external commitments.

When assigned to a customer team, supports small project teams or specific components of a customer engagement.


Contributes to own team/closely related teams through quality and accuracy of own output.

  • Understands how work area performance impacts results.

Builds productive internal relationships.

  • Collaborates with others to achieve objectives and ensure information flow.

Conveys information in a concise and professional manner.

Asks effective questions and solicits feedback to understand needs.

Anticipates future needs based on past transactions.



4-6 years of relevant experience or equivalent combination of education and work experience.

Basic understanding of relevant operational process area (software engineering and support, infrastructure services and business process services).

Basic knowledge of any one of the Quality Assurance Models (ISO 9001, 20000, 27001, CMMI, PCMM, Six Sigma techniques).

Basic Knowledge of Audit process.

Basic Understanding of MS office applications and Good knowledge in MS Excel and MS word.

Good communication skills.

Basic skills on Process Documentation.


Personal Effectiveness Listen, take ownership, be a role model, grow and learns.

Decides- Be courageous, contributes, provides/ solicits input, takes action.

Simplifies- Focuses on what matters most, keeps things streamlined and effective

Intellectual Capacity- Learns, understands, figures it out

Adaptable- Responds, copes, adjusts

Integrity & Trust- Does the right thing


Undergraduate degree and 0-2 years relevant experience.

Job ID