Western Union Associate, AML Compliance (CCB) in Quezon City, Philippines

Job Title: Associate, AML Compliance (CCB)

Requisition #: 1704374

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.

The Job

Working as the Associate, AML Compliance - CCB at Western Union, you will be conducting investigations, servicing inquiries received over the phone, e-mail or working directly with money transfers utilizing back-office applications, verifying customer identification documents and making decisions.

In addition, you will:

  • Beresponsible for providing support on anti-money laundering (AML)compliance program

  • You will bemanaging Government Sanctions and/or other internal programs while workingwith stopped payments

  • You willmake accurate decisions assessing knowledge in AML Compliance field andcommunicate these decisions to Western Union agents, customers and/orservice associates.

  • You havecustomer service experience in any of the following industries: retail,hospitality, administration, banking with preference for call centreexperience.

  • Minimum 1year experience working within the call center operations environment andindustry.

  • Demonstratedexperience in working in a multicultural team.

  • PC literateand well versed in using MS Office applications.

  • You willhave a typing speed of 30 words per minute

About you

You have University degree and experience in a similar role in a multinational organization. You speak & write fluent in English. You proved to be a strong communicator and have strong business acumen. It is important you know well standard business technology (MS Office programs; audio and videoconferencing facilities). In this role you will need to be able to multi-task efficiently and produce quality work in a fast-paced environment. You will also work with a team and independently in various shifts in accordance to business needs.