UnitedHealth Group Customer Service Representative - Quezon City, NCR in Quezon City, Philippines
As a trusted member of our customer service team at Optum, part of the UnitedHealth Group family of businesses, your ability to listen, understand, research solutions and solve problems will drive positive health outcomes for our members and providers.
Whether they’re confused or frustrated or simply curious, your skills and patience will help you win the day and a lot of gratitude.
We’ll support you with the latest tools, advanced, continuous training and the combined strength of a high caliber team.
You’ll discover a wealth of pathways for professional growth within Customer Service and across our global company.
Learn more about why this is the place to do your life’s best work.(sm) Primary Responsibilities: Handle inbound and outbound calls, provides outstanding customer service, and ensures that customer service goals are met Communicate with members, providers, clinic staff and co-workers Administer schedule additions, changes, or inquiries in the appropriate database within required timeframes Maintain strict member and company confidentiality Perform other related duties as assigned Required Qualifications: A graduate of any two or four year course OR is a second year college undergraduateAt least six (6) months of customer service experience in any BPO companyWillingness to work in a fast paced environmentWilling to work on shifting schedules Careers with Optum.
Here's the idea.
We built an entire organization around one giant objective; make health care work better for everyone.
So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.
Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.
For you, that means working on high performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm) Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum is a drug-free workplace.
© 2017 Optum Global Solutions (Philippines) Inc.
All rights reserved. Job Keywords: CSR, Customer Service Representative, Customer Service, Healthcare, Healthcare Account, CSAT, BPO, Call Center, Contact Center, UHG, Optum, Quezon City, NCR d7191786-f387-4dfe-a680-5c0601b851a3
Customer Service Representative - Quezon City, NCR Philippines-Quezon City 732971