IBM HR170195 - Practitioner - Junior Service Associate - EDM in Quezon City, Philippines

The HR Service Administrator has the responsibility for a process administration within a country or across several countries for one or more assigned HR processes. The employee uses judgment in choosing the task/routineThe employee is expected to assimilate HR GPS culture and best practices, gain customer understanding, increase knowledge of policies, guidelines, and processes to support administration of EDM . On going, the EDM Associate will be responsible in the administration of simple/ rhythm EDM processes. He/She will be assigned to handle one or more countries or accounts depending on volume transactions or complexities. The EDM Associate meets the job requirements of this role by meeting Service Level Agreements and delivering productivity and process improvements..Skills:Environment:Experience in several main activities and working knowledge of interrelated activities. Awareness of department activities.Communication/Negotiation:Exchanges general business, customer technical information. Seeks or gives explanations and verifies comprehension.Problem Solving:Use specialized tools, techniques, procedures to identify, understand, and resolve various job-related problems. May recommend adjustments or improvements to established.Contribution/Leadership:Responsible for a variety of tasks within well established procedures.May set work schedules individually, or as a team member.Activities are subject to general instruction or direction.Provides practical assistance.Impact on Business/Scope:Accountable for individual results and for the impact of the results on the team and on interrelated activities.

Excellent English communication skills


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