IBM Process Engineer - VAS in Quezon City, Philippines
Employees in this role have the experience and knowledge to support both the sales of new business opportunities and the delivery of services to clients. They must understand large and complex services engagements in their area of expertise, including the appropriate methods and skills needed to solve business problems in the client's industry. They establish strong, trusted relationships with clients through their ability to articulate solutions, and other areas of IBM used in the delivery of complex services. They identify new business opportunities, creatively participate in the development and sales of solutions, and assist IBM in winning the business. When not participating in sales activities such as new business development or bid and proposal activity, they support and lead billable client activities within their area of practice and participate in related Sector, Solution, or Community activities. They are accountable for the financial success of engagements directly managed, as well as the generation of services revenue with the sales of new business.The employee Influences the functional strategy.Environment:Professional knowledge of function, business unit or country operations. Understand organizational resources, priorities, needs and policies.Communication/Negotiation:Guide other professionals. Adapt communications and approaches to conclude negotiations with various partners, resulting in common agreements.Problem Solving:Analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks. Develop and implement solutions.Contribution/Leadership:Leads multi-functional teams, or conducts special projects, or manages department(s) (national or international). Has vision of functional or unit mission. Influences people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy. Considerable latitude in responsibilities to define and decide on tools, processes, priorities and resources following general business unit directives. Recognized as an expert in their field. Often no precedent exists.Impact on Business/Scope:Accountable for projects or programs involving multi- functional, country-wide or regional teams. Responsible for overall functional program success. Activities are subject to business measurements, impact customer satisfaction, and impact functional, business unit, or country costs or expenses.
Strong knowledge of different frameworks and methodology, i.e. eTOM (Business Process Framework in the telecommunications industry), TOGAF (The Open Group Architecture Framework is a framework for enterprise architecture that provides an approach for designing, planning, implementing, and governing an enterprise information technology architecture) and ITIL (Information Technology Infrastructure Library is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business)Responsible for discovering the current:(a) business process maps(b) operational policies(c) operational procedures(d) operational standards governing the VAS (Value Added Services) domainsResponsible to propose changes and improvements in terms of efficiencies and ease of use in the current processes in the VAS domain by doing simulations, interviews and analysis.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.