Dell Rep 1, Inside Sales in Quezon City, Philippines
Rep 1, Inside Sales
Job ID R06188
Date posted 10/12/2017
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
Dell is hiring Inside Sales Representatives who have strong organizational, planning, and communication skills with a track record of building successful customer relationships in a transactional environment. An Inside Sales Representative is responsible for selling Dell services (via telephone, web, or email) to specified customer segments and ensuring a positive customer experience. This position offers you the opportunity to work in a merit based environment and utilize your sales experience, while scaling your career into advanced sales and/or leadership in a Fortune 50 company.
Drives inbound and outbound calls, emails, and quote requests to focus on maintaining and expanding customer relationships as well as increasing conversion gains with existing and new customers
Acts as a trusted business advisor to the customer and utilizes the knowledge of Dell Services products, technology, and tools to help customers grow & thrive
Recommends services solutions considering customer needs and Dell interests
Stays abreast of current industry trends and how Dells customers are being impacted to help solve specific market challenges in targeted segments
Engages cross-functional resources, regardless of geographic location, in order to achieve goal/ meet customer needs
Effectively prioritizes multiple demands while ensuring customer needs are met
Makes decisions based upon an appropriate amount of information/data analysis
1 to 2.5 years of years of relevant experience in International Call Center voice process
Strong knowledge of Dell technology, services, and financial products and is able to identify how these products and services align to customer needs
Articulate communicator, fluent in English with excellent listening skills
Adaptable to day or night shift
Self-motivated and ambitious
Sells Consultatively has the ability to use collaborative communication to engage clients in discussions that results in mutual value.
- Experience in Sales Process preferred