Dell Rep II, Inside Sales in QUEZON CITY, Philippines

Role Overview

Dell is hiring Inside Sales Representatives who have strong organizational, planning, and communication skills with a track record of building successful customer relationships in a transactional environment. This position offers you the opportunity to work in a merit based environment and utilize your sales experience, while scaling your career into advanced sales and/or leadership in a Fortune 50 company. An Inside Sales Representative is responsible for selling Dell services (via telephone, web, or email) to specified customer segments and ensuring a positive customer experience.

Role Responsibilities

  • Drives inbound and outbound calls, emails, and quote requests to focus on maintaining and expanding customer relationships as well as increasing conversion gains with existing and new customers

  • Acts as a trusted business advisor to the customer and utilizes the knowledge of Dell Services products, technology, and tools to help customers grow & thrive

  • Recommends services solutions considering customer needs and Dell interests

  • Stays abreast of current industry trends and how Dell’s customers are being impacted to help solve specific market challenges in targeted segments

  • Engages cross-functional resources, regardless of geographic location, in order to achieve goal/ meet customer needs

  • Effectively prioritizes multiple demands while ensuring customer needs are met

  • Makes decisions based upon an appropriate amount of information/data analysis

Requirements

  • 3-4 years of years of relevant experience in International Call Center voice process

  • Strong knowledge of Dell technology, services, and financial products and is able to identify how these products and services align to customer needs

  • Articulate communicator, fluent in English with excellent listening skills

  • Adaptable to day or night shift

  • Self-motivated and ambitious

  • Sells Consultatively – has the ability to use collaborative communication to engage clients in discussions that results in mutual value.

Preferences

  • Experience in Sales Process preferred

Organization: Commercial Sales

Title: Rep II, Inside Sales

Location: AP-PH-Manila-Quezon City

Requisition ID: 17000E5J