IBM SME-Omni-Channel in Quezon City, Philippines

This role has a thorough understanding of the nature of the business problems in a given industry, and the products and solutions that provide value in solving those problems. Is knowledgeable in the trends and directions of the industry, the marketplace, and the players. The employee guides functional objectives or technologies. Channels or omni-channels are applications exposed to subscribers to inquire, know, manage their accounts, apply, tell service providers what services they want to avail, etc. Basically, this is a seamless approach to the consumer experience of a Telco service provider. The possible available channels present in a Telecom landscape are portals (Coprporate, Self-Service, eShop/eStore), SMS (Short Message Service)/Text Message, USSD (Unstructured Supplementary Service Data - menu-based information services), IVR (interactive voice recording) and thru Stores.The SME will act as a consultant in the Channel/Omni-channel space. The SME will provide expert inputs in the execution of Transformation, Consolidation and Decommissioning of applications in this space. He will also help in improving efficiencies and usability of such applications.Environment:Professional knowledge related to incumbent's function/business unit and its processes. Communication/Negotiation:Advise other professionals. Effectively utilize group dynamics. Negotiate to define approaches and goals. Problem Solving:Recognize complex problems related to functional objectives. Analyze situations and implement solutions, or develop new system elements, procedures or processes. Creativity and judgment applied to developmental work on different projects within the business environment. Contribution/Leadership: Provides ongoing technical /operational guidance to lead professional work teams, conducts special projects, or manages department(s) (national or international). Understand department/ functional mission and vision. Defines and decides objectives within specified business concept or project and may have responsibility for tools and assigned resources. Utilizes expertise to directly influence people outside department or function. Sometimes no precedent exists. Impact on Business/Scope: Accountable for department results and for activities and/or projects involving multi-functional teams. Regularly participates in overall functional program planning. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses.

SME-Omni-Channel/Adobe - Advises clients regarding products & solutions for solving problems in the Telecommunications Industry.----------------------------------------------------------------Telecom industry professional, with domain specific expertise.Has business-technology alignment skills;Applies Best Practices to Customer Solution;Provides deeper, premium insights in solutioning.Telecom industry professional, with domain specific expertise.Has business-technology alignment skills;Applies Best Practices to Customer Solution;Provides deeper, premium insights in solutioning.

GIC- Philippines

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