Western Union Specialist, Customer Care (BCS) in Quezon City, Philippines

Job Title: Specialist, Customer Care (BCS)

Requisition #: 1704143

The Job

As the Specialist, Customer Care for US Offline, you will handle requests that facilitate the money transfer processes. These requests come from our customers across Asia Pacific, and you are required to meet a high level of service excellence in responding to the customers' requests. These requests are primarily received into the center via phone calls and / or emails.

You will resolve additional requests from internal departments on needs basis once approved by their managing team leader, or the Operations Manager.

In addition, you will aid the Team Leader with call center projects from time to time. And, you are expected to contribute to the team environment, and base every relationship on Western Union’s Code of Conduct and Core Values.

In this role, you will also:

  • Resolvecustomer enquiries, and promote Western Union services

  • Providefirst-level support for customer complaints

  • Document andescalate issues to the relevant department

  • Performspecial projects, and other duties as directed by the team leader orOperations Manager.

About You

You have University degree and experience in a similar role in a multinational organization. You speak & write fluent in English. You proved to be a strong communicator and have strong business acumen. It is important you know well standard business technology (MS Office programs; audio and videoconferencing facilities). In this role you will need to be able to multi-task efficiently and produce quality work in a fast-paced environment. You will also work with a team and independently in various shifts in accordance to business needs.

What We Offer

An interesting multicultural working environment with the ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems

The Pay

An attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package.