Western Union Specialist, Customer Care (RAS) in Quezon City, Philippines
Job Title: Specialist, Customer Care (RAS)
Requisition #: 1703639
Specialist,Customer Care (EMEA APAC)
As the Specialist,Customer Care for EMEA APAC , you will be responsible for ensuring excellent quality service is delivered to our customers, through attending to correspondences and reporting of performance against quality measures across our Call Center.
In addition, you will:
Responsible for ensuring compliance withcompany systems, processes and procedures.
Encompass the EMEA-APAC region and willrequire calibration sessions with other Call Center Quality teams toensure integrity and commonality of quality monitoring.
Provide professional customer complainthandling and first contact resolution of requests.
Make decisions on Compliance and Securityissues, however those decisions that pose a higher risk are referred tothe respective department
Achieve individual and team targeted KPIsfor Average Speed of Answer and Average Handling Time.
Resolve customer enquiries and promoteWestern Union services
You have University degree and experience in a similar role in a multinational organization and have at least 1-year call center work experience. You speak & write fluent in English. You proved to be a strong communicator and have strong business acumen. It is important you know well standard business technology (MS Office programs; audio and videoconferencing facilities). In this role you will need to be able to multi-task efficiently and produce quality work in a fast-paced environment. You will also work with a team and independently in various shifts in accordance to business needs.
What we offer
An interesting multicultural working environment with the ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems
An attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package.