Western Union Sr. Specialist, Customer Care (EAE) in Quezon City, Philippines

Job Title: Sr. Specialist, Customer Care (EAE)

Requisition #: 1703641

Opportunities for Sr. Specialist Customer Care(WUPSIL) – Philippines (AROC)

Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.

The Job

The Sr. SpecialistCustomer Care handles requests that facilitate the money transfer process particularly for WUPSIL. Support Specialists are required to meet a high level of service excellence in responding to the customer’s request. These requests are primarily received into the centre via phone calls or offline cases. The Support Specialist will resolve additional requests from internal departments on an as needs basis once approved by their managing team leader or the Operations Manager.

In addition, you will:

  • Analyzingand Evaluating: reflects on information, defines the key issues andreaches logical conclusions.

  • Deliveringresults: Meeting deadlines and targets, demonstrating ability to achievedespite constraints or obstacles.

  • Planning andcoordinating.

  • Decisionmaking.

  • Beingfinancially aware.

  • Buildeffective partnerships.

About you

You have University degree and 2- 4 years’ of experience in a similar role in a multinational organization. Excellent fluency in English language both verbal, written and listening skills. You must have the ability to make strong analytical and decision making. It is important you are well-versed in using MS Excel and MS Word. Having Customer Service skills, Financial services and Compliance experience is a plus. You will also work with a team and independently in various shifts in accordance to business needs.

What we offer

An interesting multicultural working environment with the ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems

The Pay

An attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package.

To Apply

Growth and innovation are the story of our past, and they will define our future so if you are looking to be part of an exciting and innovative organization where your hard work can make a difference then please apply for the role – we would love to hear from you!