DXC Technology Technology Consultant (SAP APO) in Quezon City, Philippines
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.
In this role, you will:
· Perform service management activities and minor enhancements involved in the ongoing delivery of our SAP Advanced Planner & Optimizer (APO) Module services
· Provide application support, monitoring, troubleshooting, change and enhancement of the SAP Advanced Planner & Optimizer (APO) Module services using technical standards such as ISO and CMMI
· Undertake Service Management functions required to ensure compliance to budget, quality standards and committed service levels using industry policies and processes such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).
· Provide input to and/or manage service improvement programs regarding customer satisfaction and service delivery
· Manage the technical and service relationships: between DXC and the customer, between the company and subcontractors/vendors, or among various DXE internal organizations.
· Work with the key customers, and/or internal businesses/end user representatives to retain customers and build the business.