IBM TSS Deal Facilitator in Quezon City, Philippines

  • Perform a variety of support responsibilities throughout the sale cycle from prospecting lists and install base data, to pricing and order tracking.

  • Ensures that all transactions are handled with minimum impact to the customers and in compliance with all the audit guidelines and approved processes.

  • Partners with the sales team to ensure that pre-sales activities are performed promptly and accurately including valuable pre-sales research – product, client, HW/SW inventories.

  • Generates and submits sales proposals and coordinate sales activities for the IBM Sales team being supported.

  • Liaises with different parties (i.e. Pricing, Legal, Fulfillment, Procurement, etc) to complete the sales cycle.

  • Serve as back up resource for other BSSs as required.

  • Create Root Cause Analysis (RCA) for any service delivery upset or misses

  • Identify work process improvements and issue prevention activities.

  • Perform other tasks as required.

Good analytical, documentation and organizational skills, with keen attention to detail

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.