UnitedHealth Group Human Capital Service Advisor - Taguig City, NCR in Taguig City, Philippines

Optum, part of the UnitedHealth Group family of businesses, is working to create the health care system of tomorrow.

Already Fortune 6, we are totally focused on innovation and change.

We work a little harder.

We aim a little higher.

We expect more from ourselves and each other.

And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of inspired individuals, we’re building a high-performance health care system that works better for more people in more ways than ever.

Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed. The HR Service Advisor position is responsible for providing excellent customer service and support to our APAC-based employees and managers.

Your daily work requires knowledge of a breadth of employee questions, as well as phone-based customer interaction to answer and resolve a wide variety of human resources related inquiries and problems.

If you are ready to begin a promising career with a Fortune 6 healthcare leader, we urge you to come and apply your skills. Primary Responsibilities: Provide customer service and support for inbound calls/emails relating to employee and manager questions on human resources related topics Quickly and accurately identify and assess customer/employee needs and take the appropriate action steps to satisfy those needs Probe for information to determine if the question can be answered immediately or if it needs to be routed to a different area Document calls and research as appropriate Solve problems systemically, using sound business judgment and follow through Respond to callers in a polite and courteous manner, projecting patience, empathy, caring and sincerity in voice tone and words Establish rapport over the phone quickly, and remain positive Provide consultation to employees and managers regarding where they can obtain the information in the future Calmly and effectively handle challenging callers Outstanding attendance record is critical, along with consistently meeting established productivity, schedule adherence and quality standards Continuously recommend process improvements and future enhancements/best practices for current processes Complete special projects and assignments as required Required Qualifications: Graduate/Post Graduate with at least 2 years of direct customer service experience Proficient with MS Office (Word, Excel, PowerPoint, Professional email) Must be able to work from 3PM - 12AM Shift, Monday - Friday Preferred Qualifications: Graduate/Post Graduate in Human Resources or Business Experience in an inbound call center environment Previous experience with case management systems Previous HR experience Soft Skills: Strong verbal and written communication skills Excellent problem identification and resolution skills Ability to interact and work with all levels of employees Ability to work independently and manage multiple tasks Ability to work a flexible schedule Physical Requirements and Work Environment: Extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse Careers with Optum.

Here's the idea.

We built an entire organization around one giant objective; make health care work better for everyone.

So when it comes to how we use the world’s large accumulation of health related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.

For you, that means working on high performance teams against sophisticated challenges that matter.

Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm) Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum is a drugfree workplace.

© 2017 Optum Global Solutions (Philippines) Inc.

All rights reserved. Job Keywords: Human Capital Service Advisor, Human Resources Service Advisor, HR Service Advisor, Human Resource Specialist, HR Assistant, Human Resources, Customer Service, Customer Advocate, Call Center, Client Service, Customer Care, Contact Center, BPO, Business Process Outsourcing, Mid Shift, Taguig City, NCR, National Capital Region 2f9b93ee-9a6e-464a-9014-532d91a12039

Human Capital Service Advisor - Taguig City, NCR Philippines-Taguig City 729084