UnitedHealth Group Traffic Workforce Representative - Taguig City, NCR in Taguig City, Philippines
Welcome to one of the toughest and most fulfilling ways to help people, including yourself.
We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement.
Join us and start doing your life's best work.(sm) The Workforce Representative is responsible for all scheduling, call volume monitoring and adjusting.
They are also responsible in determining and communicating work schedules, resources for various call queues.
They work with site leaders to ensure adequate staff, contingency plans and workflow monitoring. Primary Responsibilities: Use workforce management software and call volume history to help manage intra-day staffing levels and to determine the most effective methods for staffing adjustments Utilize call center tools to observe agents actual state compared to agents scheduled state. Manage real-time inbound call traffic to help ensure that service levels are met Gain an understanding of the technical and business solutions: optimized schedules, forecasts and other tools and present them to management Prepare and maintain reports, dashboards and monthly packages Gain familiarity with analysis and ensure consistent methodologies are followed to maintain quality Support the preparation of ad hoc analysis that enables strong understanding of the business Provide training on report, dashboard and package development to team members and management as needed RTA, Reporting, Scheduling Work is frequently completed without established procedures May act as a resource for others May coordinate others activities Required Qualifications: College Graduate 2+ years experience with workforce systems such as Avaya, CMS, IEX, eWFM, Genesis, and/or Blue Pumpkin 1+ year experience working in a call center and/or transaction site Intermediate level of experience with MS Excel (i.e.
creating spreadsheets, v-lookups, pivot tables, etc) Intermediate level of experience with MS Word Ability to work a flexible schedule, including weekends Works independently Extensive work experience within own function Preferred Qualifications: Bachelor's degree Workforce Management experience Take the next step, online at: www.yourlifesbestwork.com. Careers with Optum.
Here's the idea.
We built an entire organization around one giant objective; make health care work better for everyone.
So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.
Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.
For you, that means working on high performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm) Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum is a drug-free workplace.
© 2017 Optum Global Solutions (Philippines) Inc.
All rights reserved. Job Keywords: Traffic Workforce Representative, Workforce Representative, WFM, Workforce Management, WF Analyst, Workforce Analyst, WF Scheduler, Workforce Scheduler, Workforce, Avaya, CMS, IEX, eWFM, Genesis, Blue Pumpkin, Taguig City, NCR, National Capital Region 7d2ce505-9ca0-45b3-90b9-0952ac27fcb5
Traffic Workforce Representative - Taguig City, NCR Philippines-Taguig City 724994