Philips Collections Specialist (English,Thai,Vietnamese,Malayu) in Taguig, Philippines

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We are expanding and is looking for professional candidates ( English, Thai , Vietnamese, Malayu speakers) with a strong collections background in business to business collections with a customer service/retention mindset. He/ she will be responsible for:

  • Facilitates the communication exchange and relationship building required to collect the billings due within the specified contractual terms.

  • Coordinates and supports collections and queries activities between businesses and third party providers (who executes a most collections).

  • Organize, support and develop accounts receivable process.

  • Establishes, implements, and maintains an effective delinquency control and follow-up program for all customer accounts that are late, delinquent, potentially delinquent, or written-off.

  • Execute the collection process for defined strategic customers. Perform remaining enabling Order to Cash activities (e.g. credit notes with open items).

  • Organize, support and develop cash & collection process. Follow up on relevant queries and solving escalations from sectors.

  • Responsible for compliance of ICS checks

To be successful, you must

  • Candidate must possess at least Bachelor's/College Degree in any field.

  • At least 2 Year(s) of working experience in the B2B environment

  • Basic knowledge of accounting, SAP or similar ERP accounting application experience is a plus.

  • Knowledge or experience working with Excel specifically (Vlook up and pivot tables)

  • Experience in working with collection software a plus, not required.

  • Fluent in English and another language - Japanese, Thai, Vietnamese, Malayu

  • Strong communication and negotiation skills

  • Experience in applying and following established policies and procedures whilst achieving resolution outcomes

  • Independent and excellent team player

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .