Philips Collections Specialist (English,Thai,Vietnamese,Malayu) in Taguig, Philippines
We are expanding and is looking for professional candidates ( English, Thai , Vietnamese, Malayu speakers) with a strong collections background in business to business collections with a customer service/retention mindset. He/ she will be responsible for:
Facilitates the communication exchange and relationship building required to collect the billings due within the specified contractual terms.
Coordinates and supports collections and queries activities between businesses and third party providers (who executes a most collections).
Organize, support and develop accounts receivable process.
Establishes, implements, and maintains an effective delinquency control and follow-up program for all customer accounts that are late, delinquent, potentially delinquent, or written-off.
Execute the collection process for defined strategic customers. Perform remaining enabling Order to Cash activities (e.g. credit notes with open items).
Organize, support and develop cash & collection process. Follow up on relevant queries and solving escalations from sectors.
Responsible for compliance of ICS checks
To be successful, you must
Candidate must possess at least Bachelor's/College Degree in any field.
At least 2 Year(s) of working experience in the B2B environment
Basic knowledge of accounting, SAP or similar ERP accounting application experience is a plus.
Knowledge or experience working with Excel specifically (Vlook up and pivot tables)
Experience in working with collection software a plus, not required.
Fluent in English and another language - Japanese, Thai, Vietnamese, Malayu
Strong communication and negotiation skills
Experience in applying and following established policies and procedures whilst achieving resolution outcomes
Independent and excellent team player
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .